Terms of Use

Agreement to Terms

These Terms of Use constitute a legally binding agreement between you and Dusk Glow Psychology Services Ltd ("Dusk Glow", "we", "us", or "our") concerning your access to and use of our website and services.

By accessing or using our website, you confirm that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you must not use our website or services.

About Dusk Glow

Dusk Glow Psychology Services Ltd is a limited company registered in England and Wales.

Company Number: 09847562
Registered Office: 42 Deansgate, Manchester, M3 2AY, United Kingdom
Email: [email protected]

Changes to Terms

We reserve the right to modify these Terms of Use at any time. When we make changes, we will update the "last updated" date at the top of this page. Significant changes will be communicated to active clients via email.

Your continued use of the website following any changes indicates your acceptance of the modified terms. We encourage you to review these terms periodically.

Use of Our Website

Permitted Use

You may use our website for lawful purposes only, specifically to:

• Learn about our psychology and personal development services
• Contact us to enquire about or book services
• Access information and resources we provide
• Read our content for personal, non-commercial purposes

Prohibited Use

You must not use our website in any way that:

• Violates any applicable laws or regulations
• Infringes on the rights of others
• Transmits harmful code, viruses, or malicious software
• Attempts to gain unauthorised access to our systems
• Interferes with the proper functioning of the website
• Harvests data or content without permission
• Impersonates any person or entity
• Engages in any fraudulent activity
• Uses automated systems to access the website without our written permission

Service Terms and Conditions

Professional Relationship

When you engage our services, a professional therapeutic or coaching relationship is established. This relationship is governed by:

• These Terms of Use
• Our service-specific terms and conditions provided at the outset
• Professional ethical codes and standards
• Relevant healthcare and data protection regulations

Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information
• Attend scheduled sessions or provide appropriate notice for cancellations
• Pay fees in accordance with agreed terms
• Engage honestly and collaboratively in the therapeutic process
• Inform us of any changes to your circumstances that may affect treatment
• Respect professional boundaries

Our Responsibilities

We commit to:

• Providing professional services in accordance with recognised standards
• Maintaining appropriate qualifications and professional registration
• Protecting your confidentiality within professional and legal parameters
• Treating you with respect and without discrimination
• Working within our scope of competence
• Maintaining professional liability insurance

Booking and Cancellation Policy

Booking Sessions

Sessions are booked by mutual agreement between you and your practitioner. We will confirm appointments via email, and you are responsible for noting scheduled times.

Cancellations and Rescheduling

We require at least 48 hours notice for cancellations or rescheduling. Cancellations made with less than 48 hours notice will be charged at the full session rate, unless there are exceptional circumstances such as:

• Acute illness
• Family emergencies
• Unexpected work obligations that cannot be avoided
• Transport failures beyond your control

We will make reasonable judgments about exceptional circumstances on a case-by-case basis.

Practitioner Cancellations

If we need to cancel or reschedule a session, we will provide as much notice as possible and work with you to find an alternative time. You will not be charged for sessions we cancel.

Fees and Payment

Service Fees

Fees for our services are published on our website and confirmed when you book. We reserve the right to change our fees with reasonable notice. Fee changes do not affect sessions already booked.

Payment Terms

Payment is due at the time of service unless alternative arrangements have been agreed in writing. We accept payment by bank transfer or card. Invoices are provided for all payments.

Late Payment

If payment is not received within 14 days of the invoice date, we reserve the right to:

• Suspend services until payment is made
• Charge interest on overdue amounts at a rate of 4% above the Bank of England base rate
• Refer the matter to a debt collection agency

Refunds

We do not generally provide refunds for services already delivered. If you are dissatisfied with a service, please raise this with your practitioner or contact us directly so we can address your concerns.

Confidentiality and Privacy

We take your privacy seriously. Information about how we collect, use, and protect your personal data is detailed in our Privacy Policy and GDPR Compliance pages.

Professional confidentiality is central to our work. However, there are limited circumstances where we may need to share information without consent, including:

• Where there is serious risk of harm to yourself or others
• To comply with legal obligations or court orders
• To prevent or assist in the investigation of serious crime
• For safeguarding purposes in accordance with statutory requirements

These exceptions are applied carefully and we will discuss confidentiality boundaries with you at the outset of our work.

Intellectual Property

Website Content

All content on this website, including text, graphics, logos, images, and software, is the property of Dusk Glow Psychology Services Ltd or our content suppliers and is protected by UK and international copyright laws.

Your Use of Content

You may view, download, and print content from our website for your personal, non-commercial use only. You must not:

• Modify or reproduce content without permission
• Use content for commercial purposes
• Remove copyright or proprietary notices
• Transfer content to another person or website

Therapeutic Materials

Any materials, worksheets, or resources provided during therapy or coaching sessions are for your personal use only and should not be shared or distributed without permission.

Limitation of Liability

Professional Services

While we provide services to professional standards, we cannot guarantee specific outcomes. Psychological and personal development work involves uncertainties and individual variation. Your engagement and circumstances significantly influence outcomes.

Website Availability

We aim to keep our website available at all times, but we do not guarantee uninterrupted access. The website may be unavailable due to maintenance, technical issues, or circumstances beyond our control. We are not liable for any loss resulting from website unavailability.

Information Accuracy

We strive to ensure information on our website is accurate and up to date. However, we make no warranties about the completeness, reliability, or accuracy of this information. Any reliance you place on website information is at your own risk.

External Links

Our website may contain links to external websites. We are not responsible for the content, privacy practices, or availability of external sites. Links do not constitute endorsement of those sites or their operators.

Liability Exclusions

To the extent permitted by law, we exclude all liability for:

• Loss of income, profit, business, or revenue
• Loss of data or corruption of data
• Indirect or consequential losses
• Any loss arising from website use or inability to use the website

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

Professional Standards and Complaints

Professional Registration

Our practitioners are registered with relevant professional bodies including the British Psychological Society (BPS) and British Association for Counselling and Psychotherapy (BACP). We adhere to their codes of ethics and conduct.

Complaints Procedure

If you are dissatisfied with any aspect of our service, we encourage you to raise this with us directly. We have a formal complaints procedure:

1. Contact us at [email protected] outlining your concerns
2. We will acknowledge your complaint within 5 working days
3. We will investigate and respond within 28 days
4. If you remain unsatisfied, you may escalate to the relevant professional body

Professional Body Complaints

You have the right to complain to the professional bodies with which our practitioners are registered if you believe there has been a breach of professional standards.

Termination

Ending the Professional Relationship

Either party may end the therapeutic or coaching relationship at any time. We recommend discussing this decision collaboratively to ensure appropriate closure and, if needed, referral to alternative support.

Termination by Us

We may terminate our professional relationship with you if:

• You fail to pay fees after reasonable requests
• You breach these Terms of Use in a material way
• The therapeutic relationship has broken down irretrievably
• Working together is outside our scope of competence
• Continuing poses risks we cannot appropriately manage

Where possible, we will provide notice and support transition to alternative services.

Governing Law and Jurisdiction

These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms of Use is found to be invalid or unenforceable by a court, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Dusk Glow regarding use of our website and services, superseding any prior agreements or understandings.

Contact Information

If you have questions about these Terms of Use, please contact us:

Dusk Glow Psychology Services Ltd
42 Deansgate
Manchester M3 2AY
United Kingdom
Email: [email protected]

Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.